cv9 Terms & Conditions —
Your Rights, Obligations & Platform Rules

General Terms & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and cv9 ("the Platform", "cv9", "we", "our", "us") governing your access to and use of the cv9 website located at https://cv9.bio and all associated services, games, sports betting markets, payment facilities, and promotional offerings made available through that domain.

By completing the registration process and creating a cv9 account, by logging into an existing cv9 account, or by placing any wager or game stake through the cv9 platform, you confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety, together with any additional rules, guidelines, game-specific terms, or promotional conditions that cv9 publishes from time to time. If you do not agree to these Terms, you must not use the cv9 platform and must not register or maintain an account.

cv9 reserves the right to amend, update, or replace any part of these Terms at any time. Material changes to the Terms will be communicated to registered players via the email address associated with their account, by an in-platform notification on their next login, or via a prominent notice on the cv9 website. Continued use of the platform following the publication of updated Terms constitutes acceptance of those updated Terms. The "Effective Date" displayed in the document header reflects the date on which the currently applicable version of these Terms came into force.

These Terms are written in English. In the event of any translation of these Terms into another language being made available for convenience, the English-language version shall govern and prevail in all circumstances. The governing language is English.

Entire Agreement

These Terms, together with the cv9 Privacy Policy, the Responsible Gaming Policy, and any specific promotion terms published on the platform at any given time, constitute the entire agreement between the Player and cv9 with respect to the subject matter herein and supersede all prior agreements, understandings, representations, or warranties, whether oral or written, relating to the same subject matter.

Eligibility & Age Restriction

To be eligible to register and maintain a cv9 account, you must satisfy all of the following criteria at all times:

• You are at least 18 years of age at the time of registration and throughout your use of the platform.
• You are a resident or located in a jurisdiction where accessing online casino and sports betting services is not prohibited by applicable law.
• You are registering and using the account on your own behalf and not on behalf of any third party.
• You are not currently the subject of a self-exclusion request, whether processed through cv9 or through any recognised responsible gaming scheme.
• You have not previously had a cv9 account closed by cv9 for breach of these Terms or for fraud.
• You are acting with funds that belong to you and that are not derived from illegal activity.

cv9 reserves the right to request age verification documentation from any player at any time, including at registration, at the point of withdrawal, or following any deposit. Acceptable age verification documents include a valid national identity card (NID), passport, or birth certificate. Accounts for which satisfactory age verification cannot be completed within the period specified by cv9 support will be suspended until verification is provided, and any winnings accrued on an account subsequently found to belong to a minor will be forfeited.

Geographic Eligibility

cv9 is designed and operated for the Bangladesh market. Players based in Bangladesh are the intended user base of this platform. cv9 does not make representations as to the legality of its services in jurisdictions outside Bangladesh, and players outside Bangladesh who access the platform do so entirely at their own risk and responsibility. cv9 may block access from specific jurisdictions at its discretion without notice.

Account Registration & Verification

Each individual player may hold only one registered account on the cv9 platform. The operation of multiple accounts by the same individual — whether under the same name, different names, different email addresses, different device identifiers, or different payment method registrations — is strictly prohibited and constitutes a material breach of these Terms.

When registering a cv9 account, you are required to provide accurate, complete, and truthful information, including your legal full name, date of birth, residential address, and valid contact email. You must keep this information current and promptly update cv9 if any of your registered details change. cv9 accepts no liability for failed communications or delayed account actions arising from outdated or incorrect player-provided information.

Know Your Customer (KYC) Verification

cv9 operates a Know Your Customer (KYC) verification process in order to confirm player identity, prevent underage gambling, and comply with applicable anti-money laundering obligations. KYC verification may be requested at any stage of a player's account lifecycle, including at registration, before processing a first withdrawal, upon reaching cumulative deposit or withdrawal thresholds, or at any time cv9 deems verification necessary.

Players may be asked to submit one or more of the following documents as part of the KYC process:

• Government-issued photo identification: national identity card (NID), passport, or driving licence.
• Proof of address: utility bill, bank statement, or official government correspondence dated within the last three months.
• Proof of payment method: screenshot or statement confirming ownership of the bKash, Nagad, Rocket, or bank account used for deposits or withdrawals.
• Source of funds documentation for accounts with high transaction volumes, where cv9 determines this is necessary.

cv9 will process KYC documents within a reasonable timeframe. During the KYC review period, withdrawals may be placed on hold until verification is complete. Deposits may continue during review at cv9's discretion. Accounts that fail KYC verification, or for which players refuse to provide requested documentation, will be suspended. Any balance in a failed KYC account will be handled in accordance with applicable legal requirements.

Account Password and Security

You are solely responsible for choosing a strong, unique password for your cv9 account and for maintaining its confidentiality. You must not share your login credentials with any other person. cv9 will never ask for your password via email, live chat, or telephone. Any activity conducted on your account while you are logged in — or while a logged-in session is open — is your responsibility. If you believe your account has been accessed without your authorisation, you must contact cv9 support at [email protected] immediately.

Deposits, Withdrawals & Payment Methods

All transactions on the cv9 platform are denominated in Bangladeshi Taka (BDT). The cv9 wallet is a BDT-native wallet; there are no intermediate foreign currency conversions, and no conversion fees are applied by cv9 to deposits or withdrawals processed in BDT.

Accepted Payment Methods

cv9 currently accepts the following payment methods for both deposits and withdrawals, subject to individual method-specific minimum and maximum transaction limits:

• Mobile financial services: bKash, Nagad, Rocket, Upay
• Bank transfer: Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank
• International card networks: Visa, Mastercard (where technically available)

Deposit Terms

The minimum single deposit on cv9 is ৳200. There is no universal maximum deposit limit; VIP tier account holders may have elevated limits applied to their accounts. Deposits are credited to the cv9 wallet as soon as the corresponding payment network confirms the transaction. cv9 does not accept cash deposits or deposits made by third parties. All funds deposited to a cv9 account must originate from payment methods registered in the account holder's own name.

Withdrawal Terms

The minimum single withdrawal from a cv9 account is ৳500. Withdrawals are processed by the cv9 cashier team, which operates 24 hours a day, seven days a week, including Bangladesh public holidays. Standard withdrawal processing time to bKash and Nagad is under five minutes from the point of approval during normal operational conditions. Bank transfer withdrawals may take one to three business days depending on the receiving bank's processing schedule.

cv9 reserves the right to request additional verification documentation before processing any withdrawal. Withdrawals may only be made to a payment method that has previously been used to make a deposit on the account, unless cv9's support team approves an alternative withdrawal method following a verified request. cv9 does not charge withdrawal fees; however, your payment provider may apply their own charges, for which cv9 accepts no liability.

Anti-Money Laundering

cv9 is committed to preventing the use of its platform for money laundering or any other illegal financial activity. All transactions are monitored for suspicious patterns. cv9 reserves the right to freeze accounts, place withdrawal holds, and report suspicious activity to relevant authorities as required by applicable law. Players who attempt to use the cv9 platform for money laundering or financial fraud will have their accounts immediately terminated and all balances forfeited.

Bonuses & Promotions

cv9 offers a range of bonuses and promotional offers to both new and existing players, including welcome deposit bonuses, reload bonuses, free spins, cashback offers, VIP rewards, and tournament prize pools. All bonus offers are governed first by these Terms and secondly by the specific terms and conditions published alongside the individual promotion at the time it is made available.

Wagering Requirements

Most cv9 bonuses are subject to wagering requirements — a specified multiplier of the bonus amount (or bonus plus deposit amount) that must be wagered before the bonus balance or any winnings derived from it can be withdrawn as cash. The applicable wagering multiplier, eligible game contributions, minimum odds (for sports bonus offers), and expiry window are stated in the individual promotion terms. Players are advised to read these terms in full before claiming any bonus offer.

As a general guide, the following game contribution rates typically apply to cv9 wagering requirements (specific promotions may vary):

• Slots and crash games: 100% contribution toward wagering requirements.
• Live casino table games (Baccarat, Roulette, Blackjack): 10% contribution.
• Sports betting: 100% contribution for qualifying bets at minimum odds of 1.80 or above.

Bonus Abuse

cv9 reserves the right to void bonus awards and withhold associated winnings in cases where it determines, at its reasonable discretion, that a player has engaged in bonus abuse. Bonus abuse includes but is not limited to: claiming the same first-deposit bonus across multiple accounts; using low-variance betting strategies specifically designed to fulfil wagering requirements without genuine risk; coordinating with other players to exploit referral or social bonus schemes; and providing false information to qualify for a promotion.

Promotional Changes

cv9 reserves the right to modify, suspend, or withdraw any ongoing promotion at any time with reasonable notice. Promotions are available for limited periods and are subject to availability. Bonuses that have already been credited to a player's account and for which wagering has commenced will not be retroactively removed on grounds of promotional withdrawal, unless fraud or Terms breach is involved.

Game Rules & Betting Conduct

All casino games available on the cv9 platform — including live dealer games supplied by Evolution Gaming, Ezugi, and WM Casino, slots supplied by Pragmatic Play, NetEnt, Microgaming, Spribe, and other providers, and crash game formats — are governed by the individual game rules published within each game interface. Players are responsible for familiarising themselves with the rules of any game before placing real-money stakes.

Random Number Generation

All RNG-based games on cv9 use certified random number generators that have been independently tested and audited for statistical fairness. The outcome of every spin, hand, or round is determined independently of all prior outcomes and independently of the size of the stake placed. cv9 does not and cannot manipulate the outcome of any game.

Sports Betting Rules

Sports betting on cv9 is governed by the specific betting rules applicable to each sport and market type, which are accessible from the sports betting section of the platform. General principles include:

• Bets are only accepted and confirmed once a bet slip is submitted and a bet reference number is issued. Verbal or implied agreements do not constitute valid bets.
• cv9 reserves the right to limit maximum stake sizes on any market at its discretion, and to decline or void bets placed at clearly erroneous odds.
• In-play bets are accepted subject to connectivity and odds availability; cv9 accepts no liability for bets not registered due to technical issues on the player's end.
• Voided or abandoned events: if a match is abandoned before it reaches its official result condition, bets on that event will generally be voided and stakes returned, unless the specific market rules state otherwise.
• BPL, IPL, Bangladesh Tigers matches, and other cricket events are covered by cv9's cricket-specific betting rules, accessible in the Cricket section of the sportsbook.

Erroneous Odds and Technical Errors

In the event that a technical error, data feed failure, or human error results in demonstrably incorrect odds being published, cv9 reserves the right to void affected bets and return stakes to players' accounts. This applies to both pre-match and in-play markets. cv9 will notify affected players of any voided bets and the reason for voiding within a reasonable timeframe.

User Obligations & Prohibited Conduct

By using the cv9 platform you agree to conduct yourself in accordance with these Terms and in a manner that does not harm the platform, other players, or third parties. The following conduct is expressly prohibited and constitutes a material breach of these Terms:

• Registering more than one cv9 account, regardless of the identity, email address, device, or payment method used for the additional account.
• Providing false, misleading, or incomplete personal information at registration or at any point during the account verification process.
• Using the platform if you are under 18 years of age.
• Using automated software, bots, scripts, AI agents, or any non-human mechanism to interact with the platform, place bets, or participate in games.
• Attempting to exploit software bugs, game malfunctions, odds errors, or any technical vulnerability of the platform for financial gain.
• Engaging in collusion with other players to gain an unfair advantage in poker, live dealer games, or any multiplayer game format.
• Attempting to launder money or use the platform for any illegal financial activity.
• Engaging in chargebacks, payment disputes, or reversals in bad faith — particularly where withdrawal requests are in progress or where bonus funds have been used.
• Threatening, harassing, or abusing cv9 support staff or other players via any communication channel.
• Attempting to access the platform using VPN, proxy, or geo-spoofing tools to circumvent geographic access controls.
• Reproducing, distributing, or commercially exploiting any content, data, odds, or software from the cv9 platform without explicit written permission.

cv9 monitors platform activity using automated and manual review systems. Players found to be in breach of any of the above prohibitions will be subject to account action ranging from temporary suspension to permanent closure and forfeiture of balances, at cv9's discretion. Where illegal activity is suspected, cv9 will co-operate fully with law enforcement and regulatory authorities.

Account Suspension & Closure

cv9 reserves the right to suspend, restrict, or permanently close any player account at its reasonable discretion, including but not limited to the following circumstances:

• Breach of any provision of these Terms.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraud, money laundering, or other illegal activity.
• Account inactivity exceeding 12 consecutive months with a zero or negligible balance.
• A player's voluntary request to close their account or activate a self-exclusion period.
• Duplicate account detection, where the newer account will be closed and the older account reviewed.

Player-Initiated Closure

Players who wish to close their cv9 account may do so by contacting the support team at [email protected]. Requests are typically processed within 24 hours. Any remaining real-money balance at the time of closure will be returned to the player's verified payment method following completion of applicable withdrawal verification. Bonus balances and bonus-derived winnings that have not met wagering requirements at the time of account closure will be forfeited.

cv9-Initiated Closure

Where cv9 closes an account due to a Terms breach, cv9 reserves the right to withhold the account balance pending investigation. Where the breach involves fraud, money laundering, or bonus abuse, the balance may be forfeited in full. cv9 will provide written notice of account closure to the email address registered on the account, together with the stated reason, except where providing such notice would compromise an ongoing fraud investigation.

Self-Exclusion

Players who believe they need a break from gambling may request a voluntary self-exclusion through the responsible gaming tools available in their account settings, or by contacting [email protected] directly. Self-exclusion periods are available for one month, three months, six months, one year, or on a permanent basis. Once a self-exclusion is in place, it cannot be reversed or shortened during the chosen period. Players are encouraged to read the full guidance on cv9's Responsible Gaming page.

Inactive Account Policy

An account is considered inactive if the player has not logged in and has not placed any wager for a continuous period of 12 months. cv9 will send a notification email to the registered address before applying any inactive account administration fee. Inactive account fees, where applicable, will not reduce the account balance below zero. Players may reactivate an inactive account by logging in and completing any outstanding verification requirements.