Responsible Gaming at cv9 —
Play Smart, Stay in Control

Our Commitment to Responsible Gaming

cv9 believes that gambling should be an enjoyable, leisure activity — never a source of financial stress, relationship harm, or personal crisis. Our responsible gaming programme is not a compliance checkbox. It is a genuine, ongoing commitment to the health and happiness of every player who trusts cv9 with their entertainment time and money in Bangladesh.

We invest in technology, staff training, and player education to make sure that the tools available to our community are effective, easy to use, and genuinely protective. Every cv9 account holder has free, permanent access to the full suite of self-control tools described on this page — from the moment they register, with no need to request special permission or speak to an agent to activate them.

cv9 actively monitors play patterns for signs of potential problem gambling. Where our systems identify behaviour that may indicate a player is experiencing difficulties — such as significantly increased deposit frequency, rapid session escalation, or repeated failed withdrawal attempts — our responsible gaming team may reach out proactively to check in and share guidance. This outreach is always supportive in tone and never punitive.

We encourage all cv9 players to approach gambling with the same mindset they would apply to any form of entertainment: with a pre-set budget, a defined time allocation, and the firm understanding that losing is always a possibility. Gambling is not a reliable source of income, and chasing losses is one of the most common and harmful patterns we see. Please set your limits before you start, and stick to them.

Age Restriction & Minor Protection

cv9 takes its obligation to protect minors extremely seriously. During the registration and verification process, all players are required to confirm that they are at least 18 years of age. cv9 may request documentary age verification — such as a national identity card (NID) or passport — at any point in the account lifecycle, including before a first withdrawal is processed.

Any account subsequently found to belong to a person under the age of 18 will be closed immediately. All funds in such an account will be returned to the payment source used for the original deposit after deducting any winnings, which will be forfeited. cv9 co-operates fully with guardians, parents, and relevant authorities in cases involving underage access.

Protecting Young People in Your Household

If you share a device or internet connection with anyone under the age of 18, it is your responsibility as the account holder to ensure they cannot access your cv9 account. We strongly recommend:

• Logging out of your cv9 account whenever you leave a shared device unattended.
• Using a strong, unique password and never sharing it with family members, including older teenagers.
• Enabling device-level screen time controls or parental control software on shared computers, tablets, and smartphones.
• Storing any written or saved password records in a secure location inaccessible to minors.

If you believe a minor has accessed your cv9 account, contact [email protected] immediately. We will investigate and take appropriate action promptly.

Self-Exclusion Tools

Self-exclusion is the most powerful responsible gaming tool available to cv9 players. When you activate self-exclusion, your account is fully suspended — you cannot log in, deposit, or place any wager for the entire duration of the chosen exclusion period. cv9 will also suppress all marketing communications to your registered email and phone number during an active self-exclusion.

Available Self-Exclusion Periods

How to Activate Self-Exclusion

Self-exclusion can be activated in one of two ways:

1. Log in to your cv9 account, navigate to Account Settings, select Responsible Gaming, choose Self-Exclusion, and select your preferred duration. The exclusion takes effect within minutes.
2. Email [email protected] from your registered email address with the subject line "Self-Exclusion Request" and your preferred exclusion duration. Our team will process the request and confirm activation within two hours.

Once a self-exclusion is active, it cannot be shortened or reversed during the chosen period — even if you contact our support team requesting early reinstatement. This is a deliberate design choice to ensure the tool provides genuine protection when you need it most. At the end of the exclusion period, your account will not reactivate automatically; you must contact cv9 support and complete a brief reinstatement process that includes a 24-hour mandatory reflection period.

Deposit Limits & Spending Controls

Setting a deposit limit is one of the most practical ways to keep your gambling within a budget you are genuinely comfortable with. cv9 allows every player to define their own daily, weekly, and monthly deposit caps — independently and in combination. These limits apply across all payment methods (bKash, Nagad, Rocket, Upay, bank transfers, and cards) so that switching payment channels does not circumvent a limit you have set.

How Deposit Limits Work

• Daily limit: The maximum amount you can deposit across any rolling 24-hour period.
• Weekly limit: The maximum amount you can deposit across any rolling 7-day period.
• Monthly limit: The maximum amount you can deposit across any rolling 30-day period.

If multiple limits are active simultaneously, the most restrictive limit at any given moment takes precedence. For example, if your daily limit is ৳2,000 and your weekly limit is ৳5,000, you will not be able to deposit more than ৳2,000 in a single day regardless of how far below the weekly cap you remain.

Changing Your Deposit Limits

Reducing a deposit limit takes effect instantly — if you lower your daily cap from ৳5,000 to ৳1,000, that new cap applies to all deposit attempts from the moment of confirmation. Increasing a deposit limit, or removing a limit entirely, is subject to a mandatory 72-hour waiting period before the change comes into force. This cooling-off window is intentional and cannot be waived.

Time-Out & Session Management

Time-out features give you a structured, enforced break from gambling without the permanence of self-exclusion. cv9 offers two distinct types of time-based controls: short-term time-out periods and per-session time limits.

Time-Out Periods

A time-out suspends your cv9 account for a defined short-term period. Available time-out durations are 24 hours, 48 hours, 7 days, and 30 days. During a time-out:

• You cannot log in to your cv9 account.
• No deposits can be made from any linked payment method.
• All pending bets placed before the time-out are settled normally; winnings are credited to your account balance and held securely until the time-out expires.
• Marketing emails and promotional push notifications are paused for the duration.

Once a time-out is activated, it cannot be cancelled or shortened. At the end of the period, your account is automatically reinstated and you may log in as normal.

Session Time Limits

Session time limits allow you to cap the length of any individual gambling session. When the session timer you have set runs out, cv9 will display a clear on-screen notification. You can choose to have the notification simply appear as a reminder, or you can configure automatic logout so that the session ends immediately and definitively when the timer expires. Session limits are available in increments from 30 minutes up to 8 hours.

Reality Check Notifications

In addition to hard session limits, cv9 offers optional reality check alerts that pop up at regular intervals throughout a session to display your total play time and net wagering activity for that session. These are not enforced stops — they are informational prompts designed to keep you aware of how long you have been playing and how your session is progressing financially. Many players find that a simple 30-minute reality check is enough to keep their sessions in a healthy range.

Recognising Problem Gambling

Problem gambling does not always look the same from person to person. It can develop gradually, and many people do not recognise it in themselves until it has significantly impacted their finances, relationships, or mental health. Being honest with yourself about your gambling habits is one of the most important things you can do.

The following self-assessment checklist is based on widely recognised indicators used by responsible gaming and addiction support organisations. Read through each item honestly and consider whether it reflects your experience.

If you answered yes to two or more of these questions, we encourage you to consider using cv9's self-exclusion or time-out tools and to reach out to a support organisation. Answering yes to four or more is a strong indication that professional support may be genuinely helpful. Please do not hesitate to contact us or one of the resources listed in the section below.

Getting Help & Support Resources

Asking for help is a sign of strength, not weakness. If you — or someone you care about — feels that gambling has become a problem, there are real, practical steps you can take right now to get support.

Contact cv9 Responsible Gaming Support

The cv9 responsible gaming team is available 24 hours a day, seven days a week, including Bangladesh public holidays. You can reach us by emailing [email protected] with the subject line "Responsible Gaming Support". Our team will respond promptly, treat your enquiry with complete confidentiality, and help you activate whichever protective tools are most appropriate for your situation — whether that is a deposit limit adjustment, a time-out, or a full self-exclusion.

You do not need to be in crisis to contact us. If you simply feel that your gambling is becoming less enjoyable, or that you are spending a bit more than you would like, we are here to help you recalibrate. An early conversation is almost always easier than a later one.

Steps to Take Right Now

1. Set a limit today. Log in to your cv9 account, go to Account Settings, and set a deposit limit that reflects a genuinely comfortable entertainment budget for your household.
2. Take a break. If you feel like you need space from gambling, activate a time-out directly from your account. It takes less than a minute and is effective immediately.
3. Talk to someone. Sharing your concerns with a trusted friend, family member, or professional counsellor can provide perspective that is hard to find when you are in the middle of a difficult pattern.
4. Email our team. Contact [email protected] — our responsible gaming team will respond with practical options, not judgement.

General Guidance

In addition to the support available directly through cv9, we encourage players who are experiencing gambling-related difficulties to seek guidance from mental health professionals, community counsellors, or trusted community leaders. In Bangladesh, general mental health and addiction support is available through licensed healthcare providers and hospital outpatient services in Dhaka, Chittagong, Sylhet, and other major cities.

Parental Controls & Safe Access

If you share a device, internet connection, or account credentials with younger members of your household, it is important to take proactive steps to ensure that minors cannot access the cv9 platform — even accidentally. Bangladesh households increasingly use shared smartphones and tablets, and parental oversight of online activity is more important than ever.

Recommended Steps for Parents and Guardians

• Always log out of your cv9 account after each session on any shared device. Never use the "remember me" or auto-fill password feature on shared devices.
• Use the parental control and screen time features built into Android, iOS, Windows, and other operating systems to block gambling-related websites for child user accounts.
• Consider using a family-safe DNS filtering service on your home router to restrict access to adult entertainment sites across all devices on your home network.
• Have open, age-appropriate conversations with teenagers about the risks of gambling and the legal age requirement of 18+.
• If your child or teenager has accessed the cv9 platform, contact [email protected] immediately. We will act swiftly to secure the account and prevent further access.

Device-Level Parental Controls

Most modern devices and operating systems include built-in tools for managing what content can be accessed by different user profiles. We encourage parents and guardians to explore and activate these controls on all household devices. Your mobile operator or internet service provider may also offer additional content filtering options at the network level — contact them directly to enquire.